Company Profile

Regional Housing Limited (RHL) is a not-for-profit (PBI) company managing emergency, transitional, and long term social housing as well as a range of complimentary support programs throughout the Central Queensland Region.

Our Vision, Mission Statement and Values can be found here.

Geographic Service Area

Regional Housing Limited operates from a head office in Bundaberg, a regional office in Hervey Bay to service the Fraser Coast Region, and a satellite service delivered in Kingaroy to service the South Burnett Region.

Each funded program delivered by Regional Housing Limited has a specified target area for service delivery and currently these include the Bundaberg, Fraser Coast, North Burnett and South Burnett Regions.

Programs Delivered by Regional Housing Limited

Regional Housing Limited currently provides a number of services that support improved outcomes for individuals and families experiencing a complex range of personal and social issues. These include crisis, transitional, and long term housing options, support workers, and emergency relief for people who are experiencing financial pressures. These programs are funded through a variety of State and Commonwealth Government agencies and are all targeted to low-income and high needs target groups as follows:

Property Portfolio

Regional Housing Limited currently manages a total portfolio of over 400 properties accommodating over 700 people in a mix of single and family households across the Central Queensland Region.

The portfolio is made up of:

  • Long Term Properties
  • Transitional Housing Properties
  • Crisis Accommodation Properties

The tenure of the properties includes:

  • RHL owned properties
  • Properties leased from Queensland Government
  • Properties leased from the private rental market

The majority of property management and maintenance is funded through rental income only.

Capability

Regional Housing Limited has well established systems for managing tenancies including integrated property management software, vacancy and arrears management systems, asset management planning and fire safety management. We also deliver efficient responsive and planned property maintenance services through approved contractors.

Our tenants include people with low-medium income, people with disabilities, aged, young people, indigenous, people from culturally diverse backgrounds, single people and large families.  All tenancies are managed in accordance with legislative requirements.

Our company undertakes strategic and business planning as part of our ongoing commitment to fulfilling our Vision and Mission Statement and delivering quality services to our clients.

Partnerships

Regional Housing Limited has, over the past 20 years, formed successful partnerships with a wide range of housing and support agencies throughout the region. These partnerships are established to ensure quality outcomes for our clients to assist them to move through to independence and to maintain satisfying lives.

An important part of our ability to deliver quality outcomes for clients is our commitment to building strong working relationships with other agencies. RHL encourages and commissions all staff to take turns in participating in local, regional, state and national forums, conferences, advisory panels and working groups. RHL regularly attends Housing & Homelessness Area Network Meetings throughout the Central Queensland Region.

Governance

As a company limited by guarantee, Regional Housing Limited is regulated by the Australian Securities and Investment Commission (ASIC), subject to the Corporations Act 2001, and the Australian Charities and Not-for-profits Commission (ACNC). RHL is overseen by a skills-based Board of Directors.

RHL operates in accordance with its Constitution and regularly reviewed Policies and Procedures which provide guidance and direction to all employees of the organisation.

Quality

Regional Housing Limited is committed to the constant improvement of the quality of the services provided to our clients. We constantly develop and implement quality improvement systems that further enhance the quality of our service.

RHL is also subject to triennial accreditation audits against the National Community Housing Standards and the Community Service Standards. The organisation was last accredited in 2011 and is preparing to become registered under the National Regulatory System for Community Housing which commences during 2013.

Structure

Regional Housing Limited has an organisational structure the divides into 3 key areas of operation. These include:

Business
This is the engine room of RHL and is responsible for overseeing the organisations finances, administration, safety, compliance, insurance, funding agreements, financial reporting, purchasing, budgets, funding submissions, IT, asset management and property maintenance.

Service Delivery
This team focuses on delivering our front-line services. Staff who work in this area include case managers/support workers, tenancy service officers and financial counsellors and other key support staff. The team focuses on quality outcomes for our clients and collects the data for reporting on our performance to our funding bodies.

Business Development
The Business Development Team works directly with the Chief Executive Officer. This team focus on the growth RHL, obtaining new funding opportunities and project management.