About Regional Housing

Regional Housing is a not-for-profit company managing emergency, transitional and long term social housing as well as a range of complimentary support programs throughout the Central and Northern Queensland Regions.

Our Vision

‘Every person has a home.’

Our Mission

Regional Housing develops, manages and facilitates housing and support for people in need with a range of communities and partners.

Our Values

Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.

Every person will have a fair share of opportunities and resources and be treated fairly and equitably, despite their age, sex, race, abilities, sexual orientation, and status or income level.

We take responsibility and are accountable for the actions and consequences of our organisation for other people.

We recognise that when people have a sense of personal power, they are more motivated to act responsibly. Therefore we support every person’s right to information to enable participation in decisions that affect them and to have power in shaping their lives.

We strive for a level of excellence through continuous learning and improvement that helps elevate Regional Housing to a leadership role in the community housing sector.

We continually search for creative models of housing management and innovative community development initiatives.

We regularly evaluate the quality of our services and build on past experience to find quality solutions to problems.

Our Company Profile

Geographic Service Area

Regional Housing services the Central and Northern regions of regional Queensland, operating from a head office in Bundaberg, with regional offices in Hervey Bay, Townsville and Gladstone and a satellite service in Kingaroy.

Each funded program delivered by Regional Housing has a specified target area for service delivery and currently these include the Bundaberg, Fraser Coast, North Burnett,  South Burnett, Townsville, Hinchinbrook and Burdekin Regions.

Property Portfolio

Regional Housing manages a diverse property portfolio, offering a variety of affordable accommodation options to suite eligible people across the Central and Northern Queensland Regions.

The portfolio is made up of:

  • Long Term Properties
  • Transitional Housing Properties
  • Crisis Accommodation Properties
  • Adaptable or accessible housing

The tenure of the properties includes:

  • Regional Housing owned properties
  • Properties leased from Queensland Government
  • Properties leased from the private rental market

The majority of property management and maintenance is funded through rental income only.

Capability

Regional Housing has well established systems for managing tenancies including integrated property management software, vacancy and arrears management systems, asset management planning and fire safety management. We also deliver efficient responsive and planned property maintenance services through approved contractors.

Our tenants include people with low-medium income, people with disabilities, aged, young people, indigenous, people from culturally diverse backgrounds, single people and large families.  All tenancies are managed in accordance with legislative requirements.

Our company undertakes strategic and business planning as part of our ongoing commitment to fulfilling our Vision and Mission Statement and delivering quality services to our customers.

Partnerships

Regional Housing has, over the past 30 years, formed successful partnerships with a wide range of housing and support agencies throughout the region. These partnerships are established to ensure quality outcomes for our customers to assist them to move through to independence and to maintain satisfying lives.

An important part of our ability to deliver quality outcomes for customers is our commitment to building strong working relationships with other agencies. Regional Housing encourages and commissions all staff to take turns in participating in local, regional, state and national forums, conferences, advisory panels and working groups. Regional Housing regularly attends Housing & Homelessness Area Network Meetings throughout the Central Queensland Region.

Governance

As a company limited by guarantee, Regional Housing is regulated by the Australian Securities and Investment Commission (ASIC), subject to the Corporations Act 2001, and the Australian Charities and Not-for-profits Commission (ACNC). Regional Housing is overseen by a skills-based Board of Directors.

Regional Housing operates in accordance with its Constitution and regularly reviewed Policies and Procedures which provide guidance and direction to all employees of the organisation.

Quality

Regional Housing is committed to the constant improvement of the quality of the services provided to our customers. We constantly develop and implement quality improvement systems that further enhance the quality of our service.

Regional Housing is also subject to triennial accreditation audits against the National Community Housing Standards and the Community Service Standards. The organisation was last accredited in 2011 and is preparing to become registered under the National Regulatory System for Community Housing which commences during 2013.

tenancies

Hinchinbrook

1 property

Townsville

362 properties

Burdekin

8 properties

Rockhampton

2 properties

Gladstone

34 properties

Fraser Coast

228 properties

Bundaberg

311 properties

South Burnett

22 properties

Tenancies

Portfolio Ownership

0

Fraser Coast Regional Council

0

Regional Housing

0

Private
Ownership

0
Dept. of Communities, Housing and Digital Economy

Housing Types

Tenancies by Bedrooms

0

Long Term Housing
(LTCHP)

0

Affordable Housing
(AHP, NRAS)

0

Transitional Housing
(CMSU, CRS, SHDL)

0

Crisis Accommodation (CAP)

0

Disability Housing
(SDA, EPCII, APIRAC)

0
Door42 Accommodation

Tenancies by Bedrooms

1 bed  465 tenancies

  • 48% 48%

2 bed  374 tenancies

  • 39% 39%

3 bed  96 tenancies

  • 10% 10%

4 bed  31 tenancies

  • 3% 3%

5 bed  2 tenancies

  • 0.2% 0.2%

Customer Service Charter

‘Regional Housing provides support, information and advocacy to assist people to maintain stable housing and improve their lifestyle’.

The Regional Housing service charter informs you of the standard of service you can expect from us. It also provides information about your responsibilities as a Regional Housing customer.

It was developed with input from customers, community representatives and Regional Housing staff.

Courtesy and Respect

  • We will treat you with courtesy and respect, and provide a friendly service.
  • Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.

Fair and Equal Services

  • We will provide services in a fair and equitable way.
  • Our staff are aware of the cultural diversity of our communities.
  • Every person will have a fair share of opportunity and resource and will be treated fairly and equitably despite their age, race, gender, abilities, sexual orientation and status or income level.
  • We will arrange an interpreter when required.

Confidentiality

  • We will treat your personal and confidential information with sensitivity.
  • Please note that in some circumstances we may be legally required to release your information without your consent.

Participation

  • We will encourage you to participate in all decisions shaping your life and to empower you to have a sense of motivation and confidence.
  • We believe in cooperation and participation rather than competition.
  • We actively seek participation from communities and people who access our services in identifying needs and developing solutions.
  • We value the voices of the community and people who access our services.

Responsibility

  • You will be provided with up to date and accurate information.
  • Where we can, our staff will explain the decision making processes, as they impact on you.
  • If we are unable to assist you, we will do our best to refer you to an organisation which can.

Improving our Service

  • We will continually seek feedback from all customers and others regarding the quality of our service, and seek to act on all feedback where possible.
  • We will encourage staff to undertake regular training and skill upgrades to provide excellent services to customers.

Our Partners

Emergency Relief (ER)
is proudly funded by the Australian Government Department of Social Services

Crisis Accommodation Program (CAP), Community Managed Studio Units (CMSU), Community Rent Scheme (CRS), Same House Different Landlord (SHDL), Long Term Community Housing Program (LTCHP), and Specialist Homelessness Services (SHS) are proudly funded by the Queensland Government
Regional Housing partners with National Affordable Housing Consortium to manage NRAS properties throughout Bundaberg.

Child Safety & Wellbeing

Regional Housing is committed to upholding and protecting the safety and wellbeing of children and young people accessing our services. A child safe culture is embedded throughout the organisation through the development and implementation of the following:

For more information regarding Regional Housing’s commitment to child safety and wellbeing, please contact our office on 1300 642 123.

Company Structure & Incorporation

Regional Housing Limited is registered under the Corporations Act 2001 as a public company limited by guarantee and with the Australian Charities and Not-for-Profits Commission (ACNC) as a registered charity.

Regional Housing Limited is a public benevolent institution that is income tax and FBT exempt and endorsed as a deductible gift recipient under the Income Tax Assessment Act 1997.

Sue Camps

Director

Sue has joined the Regional Housing Limited (RHL) Board as a Director in 2023. Sue has been associated with RHL since 2001. During this time she has assisted and supported RHL to develop as an organisation. Sue was the founder and secretariat for the Wide Bay Burnett Housing Board of which RHL was a valued member. Sue was appointed to RHL’s Risk Management Committee from 2014 until 2018. Sue has a proven reputation for working to professional standards in high pressure work environments to achieve work priorities and meet deadlines, while also promoting and adopting a positive and balanced approach. Sue brings a broad range of proven skills and extensive history of successfully initiating, implementing, and delivering funded and non-funded programs and projects addressing a diverse range of issues in both the community and government sectors. Sue’s experience includes participating in numerous, diverse programs, capital and infrastructure projects, within mental health, housing, recreation, employment, seniors, and disability sectors, in urban and regional areas, and at both service provision and management levels.
Sue has watched RHL go from strength to strength while never losing sight of the importance of supporting their clients, community and staff. Sue is looking forward to moving into a new and exciting era as a director with RHL at a time when government and community are committed to ensuring better outcomes for people requiring a safe secure appropriate housing option.

  • Certificate IV Procurement
  • Master of Professional Studies (Project Management)
  • Train the Trainer Preparedness - Community Recovery
  • Train the Trainer Psychological First Aid – Community Recovery
  • Queensland Disaster Management Arrangements
  • PRINCE 2 Project Management
  • Diploma of Training and Assessment
  • Certificate IV Corporate Governance
  • Graduate Certificate in the Practice of Supervision
  • Graduate Certificate in Disability Studies

Jeremy Audas

Director

Jeremy has over 40 years’ experience working in human and community services within the state government and not for profit sector in Townsville where he has gained an appreciation of the importance of high-quality community based services in addressing the needs of people who find themselves in challenging circumstances. Of particular interest is how services can be effectively delivered in regional and rural Queensland. Based in Townsville, Jeremy joined the Board of Directors in October 2022 and is currently employed as Executive Manager North Qld for Richmond Fellowship Queensland. Previous Board experience includes:

  • Past president and life member of Townsville Community Law
  • Board Chair for the Townsville Intercultural Centre
  • Board member of the Qld Alliance for Mental Health
  • Independent Chair for the Townsville Headspace Consortium

Rahel Clarke

Director

Rahel joined the Board of Directors at the 2018 Annual General Meeting bringing extensive and invaluable legal experience to RHL. Her vision is for RHL to meet the needs of the community, particularly in relation to affordable housing, in a way which facilitates ongoing growth for the organisation. Rahel is the Principal Lawyer and owner of Miller Street Law and co-founder of the Generator which provides innovative ‘start-up’ services for small businesses. She also volunteers at the Taylor Street Community Legal Centre and is a qualified yoga instructor.

  • Bachelor of Commerce (Accounting Major)
  • Bachelor of Laws (Hons), Master of Laws.

Grant Davies

Director

Grant’s journey with RHL began in 2015 when he joined as both an ordinary member and a member of RHL’s Planning and Development Committee. He was appointed to RHL’s Board of Directors in 2018 where his experience in the real estate and development sectors, negotiation skills and passion for community advocacy are welcome additions. Grant believes there is a growing need for social and affordable housing in our region and across the State, presenting opportunities for RHL to expand well into the future. As a Real Estate Agent with interests and experience in residential sub-division development, Grant is passionate about projects and services that benefit regional communities and assist them to grow. Grant is an advocate for sustainable development and understands both the social impacts of residential living design for end users and its impact on the environment.

  • Licenced Real Estate Agent
  • Active member of the Urban Developers Institute of Australia (UDIA)
  • Volunteer Rural Fire Brigade member (National Service Medal – 20 Years)
  • Chief Flying Instructor and President of the Bundaberg Gliding Club
  • Certificate IV in Graphic Design

Cheryl Barrett

Director

Cheryl joined RHL’s Board of Directors in June 2016 bringing approximately 30 years of experience from the community housing industry, Local and State Government and private business. Her knowledge of the housing and community sector combined with her skills in leadership and previous experience as Secretary for a not-for-profit board, makes Cheryl a valuable addition to the RHL team. Cheryl is passionate about ensuring that those less fortunate can access safe and affordable housing in their own community. Cheryl is currently working as the Chief Executive Officer of The Blue Network (Southern Cross Support Services), a group of companies in the community services sector. She is a skilled strategist and change manager with a strong focus on culture and people development and is a Chartered Fellow of the Institute of Managers and Leaders.

  • AICD Company Directors Course
  • Graduate Certificate of Social Science in Housing Management & Policy
  • Graduate Diploma Strategic Leadership
  • Diploma of Management
  • Diploma of Population Health
  • Ai Group Queensland State Advisory Group – Councilor

Brian Hayhurst

Director

Brian was appointed to RHL’s Board of Directors in March 2017. His vision is that all people have the opportunity to make choices that can create positive outcomes in their lives. He intends to use his skills to educate others and to support avenues that create opportunities to assist the disadvantaged. Brian brings a wealth of experience to RHL’s Board, having already served as a Director for three other not-for-profit organisations. He also understands the frontline challenges of community housing better than most, having previously worked as a Tenancy Manager for Bundaberg Housing Services Inc.

  • Bachelor of Social Work (MAASW)
  • Justice of the Peace Qualified
  • Authorised Mental Health Practitioner
  • Qualified Mental Health Instructor