About Regional Housing

Regional Housing is a not-for-profit company managing emergency, transitional and long term social housing as well as a range of complimentary support programs throughout regional Queensland.

Our Vision

‘Every person has a home.’

Our Mission

Regional Housing develops, manages and facilitates housing and support for people in need with a range of communities and partners.

Our Values

Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.

Every person will have a fair share of opportunities and resources and be treated fairly and equitably, despite their age, sex, race, abilities, sexual orientation, and status or income level.

We take responsibility and are accountable for the actions and consequences of our organisation for other people.

We recognise that when people have a sense of personal power, they are more motivated to act responsibly. Therefore we support every person’s right to information to enable participation in decisions that affect them and to have power in shaping their lives.

We strive for a level of excellence through continuous learning and improvement that helps elevate Regional Housing to a leadership role in the community housing sector.

We continually search for creative models of housing management and innovative community development initiatives.

We regularly evaluate the quality of our services and build on past experience to find quality solutions to problems.

Our Company Profile

Geographic Service Area

Regional Housing services the Central and Northern regions of regional Queensland, operating from a head office in Bundaberg, with regional offices in Hervey Bay, Townsville and Gladstone and a satellite service in Kingaroy.

Each funded program delivered by Regional Housing has a specified target area for service delivery and currently these include the Bundaberg, Fraser Coast, Gladstone, North Burnett,  South Burnett, Townsville, Hinchinbrook and Burdekin Regions.

Property Portfolio

Regional Housing manages a diverse property portfolio, offering a variety of affordable accommodation options to suite eligible people across the Central and Northern Queensland Regions.

The portfolio is made up of:

  • Long Term Properties
  • Transitional Housing Properties
  • Crisis Accommodation Properties
  • Adaptable or accessible housing

The tenure of the properties includes:

  • Regional Housing owned properties
  • Properties leased from Queensland Government
  • Properties leased from the private rental market

The majority of property management and maintenance is funded through rental income only.

Capability

Regional Housing has well established systems for managing tenancies including integrated property management software, vacancy and arrears management systems, asset management planning and fire safety management. We also deliver efficient responsive and planned property maintenance services through approved contractors.

Our tenants include people with low-medium income, people with disabilities, aged, young people, indigenous, people from culturally diverse backgrounds, single people and large families.  All tenancies are managed in accordance with legislative requirements.

Our company undertakes strategic and business planning as part of our ongoing commitment to fulfilling our Vision and Mission Statement and delivering quality services to our customers.

Partnerships

Regional Housing has, over the past 30 years, formed successful partnerships with a wide range of housing and support agencies throughout the region. These partnerships are established to ensure quality outcomes for our customers to assist them to move through to independence and to maintain satisfying lives.

An important part of our ability to deliver quality outcomes for customers is our commitment to building strong working relationships with other agencies. Regional Housing encourages and commissions all staff to take turns in participating in local, regional, state and national forums, conferences, advisory panels and working groups. Regional Housing regularly attends Housing & Homelessness Area Network Meetings throughout the Central Queensland Region.

Governance

As a company limited by guarantee, Regional Housing is regulated by the Australian Securities and Investment Commission (ASIC), subject to the Corporations Act 2001, and the Australian Charities and Not-for-profits Commission (ACNC). Regional Housing is overseen by a skills-based Board of Directors.

Regional Housing operates in accordance with its Constitution and regularly reviewed Policies and Procedures which provide guidance and direction to all employees of the organisation.

Quality

Regional Housing is committed to the constant improvement of the quality of the services provided to our customers. We constantly develop and implement quality improvement systems that further enhance the quality of our service.

Regional Housing is also subject to accreditation audits against the National Community Housing Standards and the Community Service Standards. The organisation was last accredited in 2023 and is registered as a Tier One Community Housing Provider under the National Regulatory System for Community Housing.

tenancies

Hinchinbrook

1 property

Townsville

362 properties

Burdekin

8 properties

Rockhampton

2 properties

Gladstone

34 properties

Fraser Coast

228 properties

Bundaberg

311 properties

South Burnett

22 properties

Tenancies

Portfolio Ownership

0

Fraser Coast Regional Council

0

Regional Housing

0

Private
Ownership

0

Dept. of Housing and Dept. of Child Safety, Seniors and Disability Services

Housing Types

Tenancies by Bedrooms

0

Long Term Housing
(LTCHP)

0

Affordable Housing
(AHP, NRAS)

0

Transitional Housing
(CMSU, CRS, SHDL)

0

Crisis Accommodation (CAP)

0

Disability Housing
(SDA, EPCII, APIRAC)

0
Door42 Accommodation

Tenancies by Bedrooms

1 bed  465 tenancies

  • 48% 48%

2 bed  374 tenancies

  • 39% 39%

3 bed  96 tenancies

  • 10% 10%

4 bed  31 tenancies

  • 3% 3%

5 bed  2 tenancies

  • 0.2% 0.2%

Customer Service Charter

‘Regional Housing provides support, information and advocacy to assist people to maintain stable housing and improve their lifestyle’.

The Regional Housing service charter informs you of the standard of service you can expect from us. It also provides information about your responsibilities as a Regional Housing customer.

It was developed with input from customers, community representatives and Regional Housing staff.

Courtesy and Respect

  • We will treat you with courtesy and respect, and provide a friendly service.
  • Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.

Fair and Equal Services

  • We will provide services in a fair and equitable way.
  • Our staff are aware of the cultural diversity of our communities.
  • Every person will have a fair share of opportunity and resource and will be treated fairly and equitably despite their age, race, gender, abilities, sexual orientation and status or income level.
  • We will arrange an interpreter when required.

Confidentiality

  • We will treat your personal and confidential information with sensitivity.
  • Please note that in some circumstances we may be legally required to release your information without your consent.

Participation

  • We will encourage you to participate in all decisions shaping your life and to empower you to have a sense of motivation and confidence.
  • We believe in cooperation and participation rather than competition.
  • We actively seek participation from communities and people who access our services in identifying needs and developing solutions.
  • We value the voices of the community and people who access our services.

Responsibility

  • You will be provided with up to date and accurate information.
  • Where we can, our staff will explain the decision making processes, as they impact on you.
  • If we are unable to assist you, we will do our best to refer you to an organisation which can.

Improving our Service

  • We will continually seek feedback from all customers and others regarding the quality of our service, and seek to act on all feedback where possible.
  • We will encourage staff to undertake regular training and skill upgrades to provide excellent services to customers.

Our Partners

Emergency Relief (ER)
is proudly funded by the Australian Government Department of Social Services

Crisis Accommodation Program (CAP), Community Managed Studio Units (CMSU), Community Rent Scheme (CRS), Same House Different Landlord (SHDL), Long Term Community Housing Program (LTCHP), and Specialist Homelessness Services (SHS)
are proudly funded by the Queensland Government

Child Safety & Wellbeing

Regional Housing is committed to upholding and protecting the safety and wellbeing of children and young people accessing our services. A child safe culture is embedded throughout the organisation through the development and implementation of the following:

For more information regarding Regional Housing’s commitment to child safety and wellbeing, please contact our office on 1300 642 123.

Company Structure & Incorporation

Regional Housing Limited is registered under the Corporations Act 2001 as a public company limited by guarantee and with the Australian Charities and Not-for-Profits Commission (ACNC) as a registered charity.

Regional Housing Limited is a public benevolent institution that is income tax and FBT exempt and endorsed as a deductible gift recipient under the Income Tax Assessment Act 1997.

Peter McCann

Executive Manager NQ

Peter McCann is an accomplished Executive Manager with over 20 years of experience in the property and automotive industry. He is new to the Community Housing sector but brings a commitment to providing safe, affordable, and sustainable housing for low-income families, individuals, and vulnerable communities. Peter holds a Diploma of Business Management to complement his extensive experience in managing people and processes. His strategic vision will be instrumental in expanding Regional Housing’s portfolio, securing funding partnerships, and implementing innovative support programs that enhance tenant well-being and community engagement. His local network and knowledge of the Townsville and North Queensland region is built around long-term relationships across all sectors of the community.

Throughout his career, Peter has demonstrated a strong passion for social justice, and this will benefit the Executive Management Team into the future . He actively collaborates with government agencies, nonprofit organisations, and community stakeholders to advocate for policy changes and initiatives that address homelessness and improve housing accessibility.

His leadership style fosters a collaborative, inclusive, and solution-oriented environment that empowers his team and the communities they serve. Outside of work, Peter is a qualified state volleyball coach and serves on the Board of the Catholic Diocesan Council in Townsville and surrounding regions . He is dedicated to creating lasting positive impacts in the lives of individuals and families through sustainable housing and supportive services.

James Waters

Chief Financial Officer

James is currently serving as the Chief Financial Officer at Regional Housing, bringing a wealth of experience and expertise to the role with an extensive career as a financial and executive leader in both the not-for-profit and public healthcare sectors.

James was the Chief Financial Officer at a prominent not-for-profit private hospital in Bundaberg for many years, followed by a role in the public healthcare sector as a Business Partner for Corporate Services. This diverse experience highlights his versatile skill set, particularly in budgeting, financial reporting, data analytics, and management reporting. A career highlight for James includes financial planning and modelling for a $25 million capital development and healthcare contract negotiations that have brought vital clinical specialties to the region. He is committed to enhancing financial operations across various sectors.

James holds a Bachelor of Business Degree with a major in Accounting and is a Fellow CPA (CPA Australia) and a Chartered Accountant (CA ANZ). His professional journey is marked by a dedication to financial excellence and a passion for supporting the community through his work in the not-for-profit sector.

Lauren Packer

Treasurer

Lauren joined the Board of Directors at the beginning of 2024 and has a wealth of financial management accounting knowledge as a qualified CPA with over 20 years’ experience. Experienced in non-for-profit (local government) and commercial accounting roles, Lauren is a Senior Commercial Analyst for Townsville City Council and part owner of a national technology business GP One Consulting.
Lauren is passionate about ensuring those that are less fortunate have a safe place to live in their community, and she is looking forward to an exciting new growth phase at Regional Housing where our charity is looking at expanding the capacity of safe secure appropriate housing options for our customers.

  • Bachelor of Commerce (Accounting Major)
  • Certified Practising Accountant (CPA) 15+

Sue Camps

Director

Sue joined the Regional Housing Board as a Director in 2023. Sue has been associated with Regional Housing since 2001. During this time, she has assisted and supported Regional Housing to develop as an organisation. Sue was the founder and secretariat for the Wide Bay Burnett Housing Board of which Regional Housing was a valued member. Sue was appointed to Regional Housing’s Risk Management Committee from 2014 until 2018. Sue has a proven reputation for working to professional standards in high pressure work environments to achieve work priorities and meet deadlines, while also promoting and adopting a positive and balanced approach. Sue brings a broad range of proven skills and extensive history of successfully initiating, implementing, and delivering funded and non-funded programs and projects addressing a diverse range of issues in both the community and government sectors. Sue’s experience includes participating in numerous, diverse programs, capital and infrastructure projects, within mental health, housing, recreation, employment, seniors, and disability sectors, in urban and regional areas, and at both service provision and management levels.
Sue has watched Regional Housing go from strength to strength while never losing sight of the importance of supporting their clients, community and staff. Sue is looking forward to moving into a new and exciting era as a director with Regional Housing at a time when government and community are committed to ensuring better outcomes for people requiring a safe secure appropriate housing option.

  • Certificate IV Procurement
  • Master of Professional Studies (Project Management)
  • Train the Trainer Preparedness - Community Recovery
  • Train the Trainer Psychological First Aid – Community Recovery
  • Queensland Disaster Management Arrangements
  • PRINCE 2 Project Management
  • Diploma of Training and Assessment
  • Certificate IV Corporate Governance
  • Graduate Certificate in the Practice of Supervision
  • Graduate Certificate in Disability Studies

Jeremy Audas

Director

Jeremy has over 40 years’ experience working in human and community services within the state government and not for profit sector in Townsville where he has gained an appreciation of the importance of high-quality community based services in addressing the needs of people who find themselves in challenging circumstances. Of particular interest is how services can be effectively delivered in regional and rural Queensland. Based in Townsville, Jeremy joined the Board of Directors in October 2022 and is currently employed as Executive Manager North Qld for Richmond Fellowship Queensland. Previous Board experience includes:

  • Past president and life member of Townsville Community Law
  • Board Chair for the Townsville Intercultural Centre
  • Board member of the Qld Alliance for Mental Health
  • Independent Chair for the Townsville Headspace Consortium

Rahel Clarke

Director

Rahel joined the Board of Directors at the 2018 Annual General Meeting bringing extensive and invaluable legal experience to Regional Housing. Her vision is for Regional Housing to meet the needs of the community, particularly in relation to affordable housing, in a way which facilitates ongoing growth for the organisation. Rahel founded Miller Street Law and was the Principal Lawyer for eight years.  Additionally, Rahel was the co-founder of the Generator which provides innovative ‘start-up’ services for small businesses. She also volunteered at the Taylor Street Community Legal Centre and is a qualified yoga instructor.

  • Bachelor of Commerce (Accounting Major)
  • Bachelor of Laws (Hons), Master of Laws.