About Regional Housing
Regional Housing is a not-for-profit company managing emergency, transitional and long term social housing as well as a range of complimentary support programs throughout the Central and Northern Queensland Regions.
On this page
‘Every person has a home.’
Regional Housing develops, manages and facilitates housing and support for people in need with a range of communities and partners.
Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.
Every person will have a fair share of opportunities and resources and be treated fairly and equitably, despite their age, sex, race, abilities, sexual orientation, and status or income level.
We take responsibility and are accountable for the actions and consequences of our organisation for other people.
We recognise that when people have a sense of personal power, they are more motivated to act responsibly. Therefore we support every person’s right to information to enable participation in decisions that affect them and to have power in shaping their lives.
We strive for a level of excellence through continuous learning and improvement that helps elevate Regional Housing to a leadership role in the community housing sector.
We continually search for creative models of housing management and innovative community development initiatives.
We regularly evaluate the quality of our services and build on past experience to find quality solutions to problems.
Our Company Profile
Geographic Service Area
Regional Housing services the Central and Northern regions of regional Queensland, operating from a head office in Bundaberg, with regional offices in Hervey Bay, Townsville and Gladstone and a satellite service in Kingaroy.
Each funded program delivered by Regional Housing has a specified target area for service delivery and currently these include the Bundaberg, Fraser Coast, North Burnett, South Burnett, Townsville, Hinchinbrook and Burdekin Regions.
Regional Housing manages a diverse property portfolio, offering a variety of affordable accommodation options to suite eligible people across the Central and Northern Queensland Regions.
The portfolio is made up of:
- Long Term Properties
- Transitional Housing Properties
- Crisis Accommodation Properties
- Adaptable or accessible housing
The tenure of the properties includes:
- Regional Housing owned properties
- Properties leased from Queensland Government
- Properties leased from the private rental market
The majority of property management and maintenance is funded through rental income only.
Regional Housing has well established systems for managing tenancies including integrated property management software, vacancy and arrears management systems, asset management planning and fire safety management. We also deliver efficient responsive and planned property maintenance services through approved contractors.
Our tenants include people with low-medium income, people with disabilities, aged, young people, indigenous, people from culturally diverse backgrounds, single people and large families. All tenancies are managed in accordance with legislative requirements.
Our company undertakes strategic and business planning as part of our ongoing commitment to fulfilling our Vision and Mission Statement and delivering quality services to our customers.
Regional Housing has, over the past 30 years, formed successful partnerships with a wide range of housing and support agencies throughout the region. These partnerships are established to ensure quality outcomes for our customers to assist them to move through to independence and to maintain satisfying lives.
An important part of our ability to deliver quality outcomes for customers is our commitment to building strong working relationships with other agencies. Regional Housing encourages and commissions all staff to take turns in participating in local, regional, state and national forums, conferences, advisory panels and working groups. Regional Housing regularly attends Housing & Homelessness Area Network Meetings throughout the Central Queensland Region.
As a company limited by guarantee, Regional Housing is regulated by the Australian Securities and Investment Commission (ASIC), subject to the Corporations Act 2001, and the Australian Charities and Not-for-profits Commission (ACNC). Regional Housing is overseen by a skills-based Board of Directors.
Regional Housing operates in accordance with its Constitution and regularly reviewed Policies and Procedures which provide guidance and direction to all employees of the organisation.
Regional Housing is committed to the constant improvement of the quality of the services provided to our customers. We constantly develop and implement quality improvement systems that further enhance the quality of our service.
Regional Housing is also subject to triennial accreditation audits against the National Community Housing Standards and the Community Service Standards. The organisation was last accredited in 2011 and is preparing to become registered under the National Regulatory System for Community Housing which commences during 2013.
Fraser Coast Regional Council
Tenancies by Bedrooms
Long Term Housing
(CMSU, CRS, SHDL)
Crisis Accommodation (CAP)
(SDA, EPCII, APIRAC)
Tenancies by Bedrooms
1 bed 465 tenancies
- 48% 48%
2 bed 374 tenancies
- 39% 39%
3 bed 96 tenancies
- 10% 10%
4 bed 31 tenancies
- 3% 3%
5 bed 2 tenancies
- 0.2% 0.2%
Customer Service Charter
‘Regional Housing provides support, information and advocacy to assist people to maintain stable housing and improve their lifestyle’.
The Regional Housing service charter informs you of the standard of service you can expect from us. It also provides information about your responsibilities as a Regional Housing customer.
It was developed with input from customers, community representatives and Regional Housing staff.
Courtesy and Respect
- We will treat you with courtesy and respect, and provide a friendly service.
- Every person is unique and of equal value and has the right to be treated with understanding, dignity and respect.
Fair and Equal Services
- We will provide services in a fair and equitable way.
- Our staff are aware of the cultural diversity of our communities.
- Every person will have a fair share of opportunity and resource and will be treated fairly and equitably despite their age, race, gender, abilities, sexual orientation and status or income level.
- We will arrange an interpreter when required.
- We will treat your personal and confidential information with sensitivity.
- Please note that in some circumstances we may be legally required to release your information without your consent.
- We will encourage you to participate in all decisions shaping your life and to empower you to have a sense of motivation and confidence.
- We believe in cooperation and participation rather than competition.
- We actively seek participation from communities and people who access our services in identifying needs and developing solutions.
- We value the voices of the community and people who access our services.
- You will be provided with up to date and accurate information.
- Where we can, our staff will explain the decision making processes, as they impact on you.
- If we are unable to assist you, we will do our best to refer you to an organisation which can.
Improving our Service
- We will continually seek feedback from all customers and others regarding the quality of our service, and seek to act on all feedback where possible.
- We will encourage staff to undertake regular training and skill upgrades to provide excellent services to customers.
Emergency Relief (ER)
is proudly funded by the Australian Government Department of Social Services
Child Safety & Wellbeing
Regional Housing is committed to upholding and protecting the safety and wellbeing of children and young people accessing our services. A child safe culture is embedded throughout the organisation through the development and implementation of the following:
For more information regarding Regional Housing’s commitment to child safety and wellbeing, please contact our office on 1300 642 123.
Company Structure & Incorporation
Regional Housing Limited is registered under the Corporations Act 2001 as a public company limited by guarantee and with the Australian Charities and Not-for-Profits Commission (ACNC) as a registered charity.
Regional Housing Limited is a public benevolent institution that is income tax and FBT exempt and endorsed as a deductible gift recipient under the Income Tax Assessment Act 1997.