Our Regional Housing Services

Our aim is to reduce homelessness and assist the most vulnerable within our community to improve their lifestyle by providing quality, secure and affordable housing which empowers our customers.

Our friendly team are here to help you find the right housing services for your individual situation.

Housing types we provide

Regional Housing offers eligible community members housing assistance that is affordable and appropriate through various programs including both Community and Affordable Housing. Our portfolio of properties is spread across the South Burnett, Fraser Coast and Bundaberg regions, and extend as far north as Townsville. Our organisation is committed to fostering a culture of ambition, self-worth and resilience.

Regional Housing offers a range of affordable short, medium and long term housing options, including accessible and youth specific accommodation.

What does the housing application process look like?

Our friendly team are here to help you every step of the way with your housing application.

Step 1: Contact us

Contact the Regional Housing team to start your application process. You can use the contact form on this page, or one of the other ways of contacting us outlined on our Contact page.

Step 2: Meet with us

You might need to visit one of our offices in person to meet with one of our friendly team members. If you are visiting us for the first time and are unsure of what to expect, you can contact our friendly team with any questions.

Step 3: Discuss your needs

One of our Housing Officers will speak with you to understand your individual needs and goals and see where we can assist you.

Step 4: Assistance

Based on your individual housing needs, Regional Housing will either help you by providing support to you directly or we will assist you with the registration process to receive support through another provider.

Step 5: Extra supports

Our friendly team members will also ensure that we provide any extra supports that you may need. We can also assist by refer you to any other organisations and agencies that provide additional services which may be of benefit to you.

Contact us for housing assistance

Please submit the below form to contact our team. You can expect to hear from us within 24 hours.

Housing contact form
What is your preferred method of communication?

If your need is urgent, you can contact us on 0412 699 087.

If you’re feeling at risk, dial 000 or call Lifeline on 13 11 14.

Homeless Hotline: 1800 474 753

The Queensland Government Homeless Hotline is available 24/7 for further information about where you can find support, accommodation, meals or showers if you are experiencing homelessness or are at risk of homelessness

Our housing developments

Regional Housing works closely with a number of Government, community and industry partners to develop safe and secure homes for regional households in need. Our rapidly growing development pipeline includes a range of social and affordable housing projects in various stages of planning and construction throughout regional Queensland.

You can explore some of our completed housing developments in the gallery below.

Housing FAQs

The Regional Housing team have compiled a list of questions that we frequently get asked about our housing services. Have a question that’s not listed here? Contact us and our friendly team will be able to help.

To apply for Community Housing, contact your nearest Housing Service Centre or drop-in to any one of our offices and we can print you an Application for Social Housing.

Approximately two weeks.

Community Housing tenants have their ongoing eligibility assessed every 12 months.

After your Application for Social Housing is assessed and you’re deemed eligible, you will be asked about any specific features you or your household members need.

Crisis accommodation is short-term supported accommodation for a duration of identified need. Crisis accommodation is not a long-term housing outcome.

Crisis accommodation managed by Regional Housing includes the allocation of a case manager who will provide case management support, including home visit appointments, actively facilitating tenants identifying barriers and working towards goals to support stabilising circumstances and transitioning to independent accommodation as soon as practical. Non-engagement with the case management process could result in a review of a tenant’s crisis accommodation duration of need.

You can submit your Application for Social Housing at your nearest Housing Service Centre or Courthouse.

Lauren Packer


Lauren joined the board of directors at the beginning of 2024, and has a wealth of financial management accounting knowledge as a qualified CPA with over 20 years’ experience. Experienced in non-for-profit (local government) and commercial accounting roles, Lauren is a Senior Commercial Analyst for Townsville City Council and part owner of a national technology business GP One Consulting.
Lauren is passionate about ensuring that those that are less fortunate have a safe place to live in their community, and she is looking forward to an exciting new growth phase at RHL where our charity is looking at expanding the capacity of safe secure appropriate housing options for our clients.

  • Bachelor of Commerce (Accounting Major)
  • Certified Practising Accountant (CPA) 15+

Sue Camps


Sue has joined the Regional Housing Limited (RHL) Board as a Director in 2023. Sue has been associated with RHL since 2001. During this time she has assisted and supported RHL to develop as an organisation. Sue was the founder and secretariat for the Wide Bay Burnett Housing Board of which RHL was a valued member. Sue was appointed to RHL’s Risk Management Committee from 2014 until 2018. Sue has a proven reputation for working to professional standards in high pressure work environments to achieve work priorities and meet deadlines, while also promoting and adopting a positive and balanced approach. Sue brings a broad range of proven skills and extensive history of successfully initiating, implementing, and delivering funded and non-funded programs and projects addressing a diverse range of issues in both the community and government sectors. Sue’s experience includes participating in numerous, diverse programs, capital and infrastructure projects, within mental health, housing, recreation, employment, seniors, and disability sectors, in urban and regional areas, and at both service provision and management levels.
Sue has watched RHL go from strength to strength while never losing sight of the importance of supporting their clients, community and staff. Sue is looking forward to moving into a new and exciting era as a director with RHL at a time when government and community are committed to ensuring better outcomes for people requiring a safe secure appropriate housing option.

  • Certificate IV Procurement
  • Master of Professional Studies (Project Management)
  • Train the Trainer Preparedness - Community Recovery
  • Train the Trainer Psychological First Aid – Community Recovery
  • Queensland Disaster Management Arrangements
  • PRINCE 2 Project Management
  • Diploma of Training and Assessment
  • Certificate IV Corporate Governance
  • Graduate Certificate in the Practice of Supervision
  • Graduate Certificate in Disability Studies