Our Regional Housing Services

Our aim is to reduce homelessness and assist the most vulnerable within our community to improve their lifestyle by providing quality, secure and affordable housing which empowers our customers.

Our friendly team are here to help you find the right housing services for your individual situation.

Housing types we provide

Regional Housing offers eligible community members housing assistance that is affordable and appropriate through various programs including both Community and Affordable Housing. Our portfolio of properties is spread across the South Burnett, Fraser Coast and Bundaberg regions, and extend as far north as Townsville. Our organisation is committed to fostering a culture of ambition, self-worth and resilience.

Regional Housing offers a range of affordable short, medium and long term housing options, including accessible and youth specific accommodation.

What does the housing application process look like?

Our friendly team are here to help you every step of the way with your housing application.

Step 1: Contact us

Contact the Regional Housing team to start your application process. You can use the contact form on this page, or one of the other ways of contacting us outlined on our Contact page.

Step 2: Meet with us

You might need to visit one of our offices in person to meet with one of our friendly team members. If you are visiting us for the first time and are unsure of what to expect, you can contact our friendly team with any questions.

Step 3: Discuss your needs

One of our Housing Officers will speak with you to understand your individual needs and goals and see where we can assist you.

Step 4: Assistance

Based on your individual housing needs, Regional Housing will either help you by providing support to you directly or we will assist you with the registration process to receive support through another provider.

Step 5: Extra supports

Our friendly team members will also ensure that we provide any extra supports that you may need. We can also assist by refer you to any other organisations and agencies that provide additional services which may be of benefit to you.

Contact us for housing assistance

Please submit the below form to contact our team. You can expect to hear from us within 24 hours.

Housing contact form
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What is your preferred method of communication?

If your need is urgent, you can contact us on 0412 699 087.

If you’re feeling at risk, dial 000 or call Lifeline on 13 11 14.

Homeless Hotline: 1800 474 753

The Queensland Government Homeless Hotline is available 24/7 for further information about where you can find support, accommodation, meals or showers if you are experiencing homelessness or are at risk of homelessness

Our housing developments

Regional Housing works closely with a number of Government, community and industry partners to develop safe and secure homes for regional households in need. Our rapidly growing development pipeline includes a range of social and affordable housing projects in various stages of planning and construction throughout regional Queensland.

You can explore some of our completed housing developments in the gallery below.

Housing FAQs

The Regional Housing team have compiled a list of questions that we frequently get asked about our housing services. Have a question that’s not listed here? Contact us and our friendly team will be able to help.

To apply for Community Housing, contact your nearest Housing Service Centre or drop-in to any one of our offices and we can print you an Application for Social Housing.

Approximately two weeks.

Community Housing tenants have their ongoing eligibility assessed every 12 months.

After your Application for Social Housing is assessed and you’re deemed eligible, you will be asked about any specific features you or your household members need.

Crisis accommodation is short-term supported accommodation for a duration of identified need. Crisis accommodation is not a long-term housing outcome.

Crisis accommodation managed by Regional Housing includes the allocation of a case manager who will provide case management support, including home visit appointments, actively facilitating tenants identifying barriers and working towards goals to support stabilising circumstances and transitioning to independent accommodation as soon as practical. Non-engagement with the case management process could result in a review of a tenant’s crisis accommodation duration of need.

You can submit your Application for Social Housing at your nearest Housing Service Centre or Courthouse.

Peter McCann

Executive Manager NQ

Peter McCann is an accomplished Executive Manager with over 20 years of experience in the property and automotive industry. He is new to the Community Housing sector but brings a commitment to providing safe, affordable, and sustainable housing for low-income families, individuals, and vulnerable communities. Peter holds a Diploma of Business Management to complement his extensive experience in managing people and processes. His strategic vision will be instrumental in expanding Regional Housing’s portfolio, securing funding partnerships, and implementing innovative support programs that enhance tenant well-being and community engagement. His local network and knowledge of the Townsville and North Queensland region is built around long-term relationships across all sectors of the community.

Throughout his career, Peter has demonstrated a strong passion for social justice, and this will benefit the Executive Management Team into the future . He actively collaborates with government agencies, nonprofit organisations, and community stakeholders to advocate for policy changes and initiatives that address homelessness and improve housing accessibility.

His leadership style fosters a collaborative, inclusive, and solution-oriented environment that empowers his team and the communities they serve. Outside of work, Peter is a qualified state volleyball coach and serves on the Board of the Catholic Diocesan Council in Townsville and surrounding regions . He is dedicated to creating lasting positive impacts in the lives of individuals and families through sustainable housing and supportive services.

James Waters

Chief Financial Officer

James is currently serving as the Chief Financial Officer at Regional Housing, bringing a wealth of experience and expertise to the role with an extensive career as a financial and executive leader in both the not-for-profit and public healthcare sectors.

James was the Chief Financial Officer at a prominent not-for-profit private hospital in Bundaberg for many years, followed by a role in the public healthcare sector as a Business Partner for Corporate Services. This diverse experience highlights his versatile skill set, particularly in budgeting, financial reporting, data analytics, and management reporting. A career highlight for James includes financial planning and modelling for a $25 million capital development and healthcare contract negotiations that have brought vital clinical specialties to the region. He is committed to enhancing financial operations across various sectors.

James holds a Bachelor of Business Degree with a major in Accounting and is a Fellow CPA (CPA Australia) and a Chartered Accountant (CA ANZ). His professional journey is marked by a dedication to financial excellence and a passion for supporting the community through his work in the not-for-profit sector.

Lauren Packer

Treasurer

Lauren joined the Board of Directors at the beginning of 2024 and has a wealth of financial management accounting knowledge as a qualified CPA with over 20 years’ experience. Experienced in non-for-profit (local government) and commercial accounting roles, Lauren is a Senior Commercial Analyst for Townsville City Council and part owner of a national technology business GP One Consulting.
Lauren is passionate about ensuring those that are less fortunate have a safe place to live in their community, and she is looking forward to an exciting new growth phase at Regional Housing where our charity is looking at expanding the capacity of safe secure appropriate housing options for our customers.

  • Bachelor of Commerce (Accounting Major)
  • Certified Practising Accountant (CPA) 15+