Tenant Hub
Welcome to the Regional Housing Tenant Hub! Here you’ll find quick links to important tasks, useful factsheets, links to helpful external sites and more.
On this page
Tenant quick links
What is the Residential Tenancies Authority?
The Residential Tenancies Authority (RTA) is a state government statutory authority that helps make renting work for everyone. They provide tenancy information and support, bond management, dispute resolution, investigations and prosecutions, and education services.
A number of RTA forms and factsheets may be relevant to your tenancy, you can find them below.
Official RTA forms
Official RTA factsheets
Useful factsheets
Helpful links
Latest news
Contact information
Phone:
After hours (emergency only):
Email:
Fax:
(07) 4153 4000
Tenant FAQs
You must seek approval from Regional Housing prior to getting a pet.
A Form 21 (Request for approval to keep a pet in a rental property) can be submitted any time throughout your tenancy. This will be assessed against your General tenancy agreement, local Council laws and any applicable Body Corporate By-Laws. You will be advised of the outcome within 14 days after submitting the Form 21.
Local government restrictions relating to the keeping of pets must be strictly adhered to. There may be restrictions imposed by the owner of the property, and the type of property you are living in (eg units, sharehouses).
There are no restrictions applicable for Guide dogs, Hearing dogs or Assistance animals. Special circumstances or a medical need to keep a pet must be verified by evidence such as a letter from a medical practitioner, psychologist or support worker.
Yes. Sub-clause (2) of Standard Term 21 of the General tenancy agreement states “The tenant must not –
(c) interfere with the reasonable peace, comfort or privacy of a neighbour of the tenant; or
(d) allow another person on the premises to interfere with the reasonable peace, comfort or privacy of a neighbour of the tenant.”
Additionally, sub-clause (2) of Standard Term 26 states “The tenant must not maliciously damage, or allow someone else to maliciously damage, the premises.”
You can submit a Transfer Application if the property becomes unsuitable for your household. Supporting documentation is encouraged when submitting a Transfer Application. Examples of supporting documentation can be but isn’t limited to: physician or Doctor’s letters, Police reports or Protection Orders.
Yes, all Community Housing tenants in Queensland are required to pay a bond equivalent to four week’s rent.
Depending on the property you move into, you may be required to pay charges as well as rent. These charges may include, electricity, LPG hot water and/or communal cleaning.
These charges are reviewed annually by calculating the cost of the relevant bills for the previous year and apportioning them according to the number of tenancies within the relevant property.
These individual charges are charged fortnightly and itemised on your Rent Sheet. These charges are to be paid along with your rent.
For more information regarding how rent is charged, see the Rent page.
Yes, it’s important to keep your Housing Officer informed of any changes to your household. You may be eligible for a larger property if your household has increased in size. It’s also important to note that you will be in breach of your General tenancy agreement if you’re found to be allowing other people to permanently reside at the property without first seeking approval from your Housing Officer.
Regional Housing values the participation of tenants in planning, reviewing and developing services. To foster involvement by tenants, we have established a number of processes. This includes ensuring that all tenants are provided with an opportunity to formally and informally participate through:
- Membership in Regional Housing
- Participation in review processes
- Completing Feedback forms
- Provision of formal and informal feedback and consultation processes
- Development of and participation in the social and recreational events provided by the Organisation
- Contributing to the development of new ideas and strategies for client participation–
- House meetings in the Share house
Regional Housing’s preferred method of payment of rent for tenants whose principal (or only) source of income is Centrelink, is via Centrepay deduction – by agreeing to this, rent is deducted from your Centrelink benefit before the remainder of your benefit is paid to you.
For Community Housing tenants in Queensland, rent is calculated at 25% of the household’s gross assessable income plus 100% of Commonwealth Rent Assistance. This is in accordance with the Community Housing Rent Policy.
Every three months.