Contact Regional Housing

If you have a general enquiry, need assistance or want to provide feedback, you can contact our friendly team via our website or by any of the methods listed below.

Contact information

Opening hours:

Monday to Friday: 9am – 4.30pm
Saturday & Sunday: Closed

After hours emergency:

Call 0412 699 087 if you are experiencing an emergency outside of business hours

What is an emergency repair:

Faults or damage that need fixing immediately because:

  • people’s lives, health or safety are at risk
  • the property may be at risk of damage.

We usually respond to an emergency in 1–4 hours, depending on the situation.

For more information, head to Emergency repairs | Residential Tenancies Authority (

Contact form

Contact Us
What is your preferred method of communication?

Our office locations

Bundaberg (HQ)

30 Tantitha Street
Bundaberg QLD 4670

Postal Address:
PO Box 540, Bundaberg QLD 4670


30 Tantitha Street

Hervey Bay

Shop 6/12 Nissen Street
Pialba QLD 4655


Hervey Bay

Shop 6/12 Nissen Street

Pialba QLD 4655


F4, 340 Ross River Road
Townsville QLD 4814


F4, 340 Ross River Road
Townsville QLD 4814


Building 02, Philip Street Family and Health Precinct
1 Pengelly Street
West Gladstone QLD 4680


F4, 340 Ross River Road
Townsville QLD 4814

Provide feedback


Have you received excellent service from us? Is there a staff member you would like to have acknowledged for their customer service? Send us a compliment!

Receiving positive feedback helps us understand what we are doing well or acknowledge a staff member for their service provided.


Do you have a suggestion on how we deliver our services? We would love to hear your thoughts and ideas. Our customers are the best people to get ideas from because you are the ones we are here for.

Providing us with your feedback will help us understand the needs of our customers and assist us greatly to provide the best possible service.

How to provide feedback

Use the feedback form or one of the methods below:

By phone

Provide feedback over the phone by contacting one of our friendly staff on 1300 642 123 or (07) 4153 1239​.

By mail

Send your feedback in writing to:

Regional Housing
PO Box 540
Bundaberg Qld 4670

By email

Email your feedback to

In person

Visit one of our offices (be sure to check our opening hours):

30 Tantitha Street
Bundaberg QLD 4670

Hervey Bay
Shop 6/12 Nissen Street
Pialba QLD 4655

F4, 30 Ross River Road
Townsville QLD 4814

Building 2    1 Pengelly Street
Gladstone QLD 4680

Feedback form

Feedback form

Making a complaint

If you are not satisfied with the quality of service you have received from Regional Housing, you can lodge a complaint.

During any point in the process when lodging a complaint or appeal, you have the right to access an independent advocate to assist with exercising your choice and control, and to ensure your voice is being heard during this process. Complaints are investigated and actioned by a Manager who has not had any involvement in the matter to ensure a fair investigation. We will attempt to resolve your complaint within three working days.

Where a complaint has not been resolved within three working days the matter will be escalated internally as it may require a more detailed investigation. You will be notified if the matter is escalated. We will aim to resolve an escalated complaint within 20 working days however depending on the nature of the issue there may be times where a resolution period is extended.

You will receive notification once an outcome has been reached. Please be aware due to privacy we may not be able to disclose information regarding the investigation and actions.

Who can make a complaint?

Regional Housing will accept complaints and appeals from any person.

Your personal information

Our customers have the right to remain anonymous when lodging feedback, however we do encourage your contact details are provided for a more satisfactory resolution purpose.

For more information please refer to the Regional Housing Privacy Statement.


You have the right to appeal a decision made by Regional Housing. This includes the outcome of a previously lodged complaint.

To ensure a fair and impartial process, the appeal will be reviewed by a Regional Housing Executive Officer.

Once the appeal has been reviewed, you will be notified of the outcome.

If you are unsatisfied with the outcome of your appeal, you have the right to escalate the matter to Regional Housing’s Board of Directors, an external agency or dispute resolution service, as appropriate.

How to make a complaint

Regional Housing will accept complaints through any of the methods below:

By phone

You can register your complaint over the phone by contacting one of our staff members on:

1300 642 123 or (07) 4153 1239

Your concerns will be resolved at the first point wherever possible and referred to our management team for further investigation where an upfront resolution is not possible. We aim to contact you about your concerns within 5 working days of receiving the complaint.

By mail

You can lodge a complaint in writing to:

Regional Housing
PO Box 540
Bundaberg Qld 4670

By email

You can email your complaint to

In person

You can register your complaint by visiting us at one of our offices located at either:

30 Tantitha Street
Bundaberg QLD 4670

Hervey Bay
Shop 6/12 Nissen Street
Pialba QLD 4655

F4, 30 Ross River Road
Townsville QLD 4814

Building 2     1 Pengelly Street
West Gladstone QLD 4680

Lauren Packer


Lauren joined the board of directors at the beginning of 2024, and has a wealth of financial management accounting knowledge as a qualified CPA with over 20 years’ experience. Experienced in non-for-profit (local government) and commercial accounting roles, Lauren is a Senior Commercial Analyst for Townsville City Council and part owner of a national technology business GP One Consulting.
Lauren is passionate about ensuring that those that are less fortunate have a safe place to live in their community, and she is looking forward to an exciting new growth phase at RHL where our charity is looking at expanding the capacity of safe secure appropriate housing options for our clients.

  • Bachelor of Commerce (Accounting Major)
  • Certified Practising Accountant (CPA) 15+

Sue Camps


Sue has joined the Regional Housing Limited (RHL) Board as a Director in 2023. Sue has been associated with RHL since 2001. During this time she has assisted and supported RHL to develop as an organisation. Sue was the founder and secretariat for the Wide Bay Burnett Housing Board of which RHL was a valued member. Sue was appointed to RHL’s Risk Management Committee from 2014 until 2018. Sue has a proven reputation for working to professional standards in high pressure work environments to achieve work priorities and meet deadlines, while also promoting and adopting a positive and balanced approach. Sue brings a broad range of proven skills and extensive history of successfully initiating, implementing, and delivering funded and non-funded programs and projects addressing a diverse range of issues in both the community and government sectors. Sue’s experience includes participating in numerous, diverse programs, capital and infrastructure projects, within mental health, housing, recreation, employment, seniors, and disability sectors, in urban and regional areas, and at both service provision and management levels.
Sue has watched RHL go from strength to strength while never losing sight of the importance of supporting their clients, community and staff. Sue is looking forward to moving into a new and exciting era as a director with RHL at a time when government and community are committed to ensuring better outcomes for people requiring a safe secure appropriate housing option.

  • Certificate IV Procurement
  • Master of Professional Studies (Project Management)
  • Train the Trainer Preparedness - Community Recovery
  • Train the Trainer Psychological First Aid – Community Recovery
  • Queensland Disaster Management Arrangements
  • PRINCE 2 Project Management
  • Diploma of Training and Assessment
  • Certificate IV Corporate Governance
  • Graduate Certificate in the Practice of Supervision
  • Graduate Certificate in Disability Studies

Jeremy Audas


Jeremy has over 40 years’ experience working in human and community services within the state government and not for profit sector in Townsville where he has gained an appreciation of the importance of high-quality community based services in addressing the needs of people who find themselves in challenging circumstances. Of particular interest is how services can be effectively delivered in regional and rural Queensland. Based in Townsville, Jeremy joined the Board of Directors in October 2022 and is currently employed as Executive Manager North Qld for Richmond Fellowship Queensland. Previous Board experience includes:

  • Past president and life member of Townsville Community Law
  • Board Chair for the Townsville Intercultural Centre
  • Board member of the Qld Alliance for Mental Health
  • Independent Chair for the Townsville Headspace Consortium

Rahel Clarke


Rahel joined the Board of Directors at the 2018 Annual General Meeting bringing extensive and invaluable legal experience to RHL. Her vision is for RHL to meet the needs of the community, particularly in relation to affordable housing, in a way which facilitates ongoing growth for the organisation. Rahel is the Principal Lawyer and owner of Miller Street Law and co-founder of the Generator which provides innovative ‘start-up’ services for small businesses. She also volunteers at the Taylor Street Community Legal Centre and is a qualified yoga instructor.

  • Bachelor of Commerce (Accounting Major)
  • Bachelor of Laws (Hons), Master of Laws.

Grant Davies


Grant’s journey with RHL began in 2015 when he joined as both an ordinary member and a member of RHL’s Planning and Development Committee. He was appointed to RHL’s Board of Directors in 2018 where his experience in the real estate and development sectors, negotiation skills and passion for community advocacy are welcome additions. Grant believes there is a growing need for social and affordable housing in our region and across the State, presenting opportunities for RHL to expand well into the future. As a Real Estate Agent with interests and experience in residential sub-division development, Grant is passionate about projects and services that benefit regional communities and assist them to grow. Grant is an advocate for sustainable development and understands both the social impacts of residential living design for end users and its impact on the environment.

  • Licenced Real Estate Agent
  • Active member of the Urban Developers Institute of Australia (UDIA)
  • Volunteer Rural Fire Brigade member (National Service Medal – 20 Years)
  • Chief Flying Instructor and President of the Bundaberg Gliding Club
  • Certificate IV in Graphic Design

Cheryl Barrett


Cheryl joined RHL’s Board of Directors in June 2016 bringing approximately 30 years of experience from the community housing industry, Local and State Government and private business. Her knowledge of the housing and community sector combined with her skills in leadership and previous experience as Secretary for a not-for-profit board, makes Cheryl a valuable addition to the RHL team. Cheryl is passionate about ensuring that those less fortunate can access safe and affordable housing in their own community. Cheryl is currently working as the Chief Executive Officer of The Blue Network (Southern Cross Support Services), a group of companies in the community services sector. She is a skilled strategist and change manager with a strong focus on culture and people development and is a Chartered Fellow of the Institute of Managers and Leaders.

  • AICD Company Directors Course
  • Graduate Certificate of Social Science in Housing Management & Policy
  • Graduate Diploma Strategic Leadership
  • Diploma of Management
  • Diploma of Population Health
  • Ai Group Queensland State Advisory Group – Councilor

Brian Hayhurst


Brian was appointed to RHL’s Board of Directors in March 2017. His vision is that all people have the opportunity to make choices that can create positive outcomes in their lives. He intends to use his skills to educate others and to support avenues that create opportunities to assist the disadvantaged. Brian brings a wealth of experience to RHL’s Board, having already served as a Director for three other not-for-profit organisations. He also understands the frontline challenges of community housing better than most, having previously worked as a Tenancy Manager for Bundaberg Housing Services Inc.

  • Bachelor of Social Work (MAASW)
  • Justice of the Peace Qualified
  • Authorised Mental Health Practitioner
  • Qualified Mental Health Instructor

Sandra Holebrook


Sandra is a business professional with over 25 years of commercial experience in business management, business development, and project management spanning the retail, distribution, wholesaling and manufacturing sectors. She has a track record of successfully deploying complex solutions and business change with an absolute focus on the realisation of tangible business benefits. She is a strategic thinker with effective implementation skills and understands the importance of stakeholder management. Holding a number of Board positions has provided Sandra with the opportunity to utilise her diverse portfolio of skills and experience at a governance level. Formerly the Secretary of Youthcare Hervey Bay Inc., Sandra joined RHL’s Board of Directors in October 2014 during the successful merger of Youthcare and RHL.

  • Qualified Chartered Accountant
  • Graduate Diploma in Marketing Management
  • Licensed Real Estate Agent

Jeffrey Kirchner


Jeff previously served on RHL’s Board of Directors as Treasurer since its inception in 2009 to when he retired in 2018. After a 12-month break Jeff was reappointed to the Board in October 2019. Jeff’s vision for RHL is for organisational growth so that RHL will become a significant and efficient provider of housing services in the community.

  • Financial expertise
  • Experience working with State Government Departments
  • Bachelor of Business Accounting with Distinction
  • Certified Practising Accountant
  • Past Branch Chair and Treasurer of CPA Australia – Bundaberg

Benjamin Brown

Vice Chair

Ben was appointed as RHL’s first Youth Intern to the Board of Directors in September 2017, joined the Board as a Director in October 2018 and was elected as Vice Chairperson in May 2019. Ben brings to RHL a background in Project Management and Engineering specialising in residential and land development. He also has experience as a member of a regional University Council and committees. Ben is passionate about strategic planning and helping to further his local community.

  • Bachelor of Civil Engineering (Hons)
  • Member of Engineers Australia
  • Graduate of the Australian Institute of Company Directors
  • Chartered Engineer

Nathan Freeman


Nathan has been a member of RHL’s Planning and Development Committee since 2014 and was appointed to the Board of Directors in March 2017. Nathan brings to the Board his knowledge and skills as a qualified Town Planner along with a wealth of experience from his involvement in a number of not-for-profit organisations and committees within the greater Wide Bay community. Nathan’s vision for RHL is to see the organisation grow and expand sustainably while gaining a better understanding of the issues facing our youth, those who are socially disadvantaged and persons living with disability in our community.

  • Bachelor of Regional and Town Planning (Hons)
  • Registered Planner with the Planning Institute of Australia
  • Member of the Urban Development Institute of Australia
  • Auxiliary Firefighter with Queensland Fire and Emergency Services
  • Director of Across the Waves Group Limited

Cherie McLaughlin

Executive Manager North Queensland

Cherie joined RHL in 2022 as the Executive Manager NQ to oversee housing development and growth in the North Queensland region. Cherie has a Bachelor of Laws and a Graduate Diploma in Legal Practice and almost 10 years’ experience working in the community services sector.

Cherie brings a strong background in office management, governance and system development and implementation. Cherie drives organisational success through developing and implementing effective solutions for the operational team. She embodies Regional Housing Limited’s values of fostering a collaborative and positive work culture to establish a high-performing team that strives for positive customer outcomes.

Hannah Scott

Chief Operations Officer

With an Advanced Diploma of Community Sector Management, Hannah has over 17 years experience working in the social and community housing sector, ten of those leading and managing teams. Hannah is well respected amongst her peers within community housing, and at a state and federal government level, including senior leaders and funding managers.

As Chief Operations Officer for Regional Housing Limited (RHL), Hannah epitomizes the adage of ‘leading by example’ and is shaping the operations of RHL to be progressive, innovative, individually-centered and importantly, customer outcome-focused. Hannah’s influence and knowledge across housing and support services, health and safety, asset management, compliance and risk, compels a culture of excellence through her leadership and guidance of a team of managers.

Hannah inspires the organisation to focus on customer outcomes at every level, operationally and strategically, and has been instrumental in bringing together other providers and service agencies to invoke change, address the cycle of homelessness and best utilise resources, both property and support based, for the betterment of our customers but also our communities throughout regional Queensland.

Renae Clayton

Chief Financial Officer

Renae is a qualified CPA with over 25 years’ experience in commercial, health, and not-for-profit accounting roles.

In her current role as the Chief Financial Officer for one of Queensland’s most respected and innovative community housing providers, Renae consistently balances strategic planning with the management of complex operational matters in order to ensure quality outcomes for the organisation, its clients and stakeholders.

Renae brings a varied and valuable skillset with specific experience in the areas of finance, asset management, quality management, governance and Information Technology, as well as a strong knowledge of government policy and processes.

With almost 10 years of experience in the community housing sector, Renae has developed a deep understanding of the complex operational requirements, and key strategic challenges faced by not-for-profits when delivering services and support to those most in need.

Brett Hanna

Chief Executive Officer

Commencing with the organisation in 2004, Brett has played an integral role in the restructure, development and growth of Regional Housing into one of the leaders of Community Housing in Regional Queensland.

Brett has an extensive history in management roles in the construction and human services industries.

With a background of building, developing, and supervising large commercial developments on the Gold Coast, as well as managing resorts and asset maintenance companies, Brett’s distinctly different career paths have come together as the social housing sector has evolved in recent years.

Brett has worked for over 20 years in frontline homeless services in management roles in large youth organisations both on the Gold Coast and in Bundaberg.

He has a Graduate Diploma in Social Science (Housing Management & Policy) as well as a number of relevant certificate qualifications in management and community services fields.

Brett is also heavily involved in a number of regional, state, and national networks and has a vast history spanning over 25 years of volunteering his time to homelessness services.

Brett’s vision, ‘Every Person has a Home’, also became the vision for Regional Housing. With Social Housing becoming much more commercially oriented, Brett is excited about the future direction for the sector and is looking forward to combining his development experience with his deep knowledge of housing & homelessness to result in quality housing outcomes for people in need.

Acknowledgement of Culture and Inclusivity

Our organisation is made up of many cultures, beliefs and abilities and we welcome yours.